As a courtesy to other clients who are waiting for appointments we kindly ask for 48 hours notice if you would like to reschedule or cancel any appointments.
Cancellation of an appointment less than 48 hours prior to the treatment will incur a charge of 50% of the full treatment price for individual treatments, and one treatment will be forfeited if a course of treatments has been purchased. This policy also applies to any missed or forgotten appointments. Exceptional circumstances will be taken into consideration.
If a free consultation appointment is missed/forgotten or cancelled with less than 48 hours notice, a non-redeemable and non-refundable payment of £25 will need to be paid in advance to secure another appointment.
Thank you for your understanding and co-operation.